West Haven and Company typically ships all items within 7-15 days from the time the order is placed, unless explicitly noted otherwise. However, shipping within this time frame is not guaranteed. 

We are unable to "rush," "expedite" or otherwise any shipment. 

Shipping rates are calculated in real time rates using product weights and the rates published by USPS and other carriers.
You are paying for the actual cost of shipping. 


FREE SHIPPING AND DISCOUNTED SHIPPING:
During periods of free shipping or discounted shipping offers, your order will ship at the discretion of WestHaven and Company.
It may not ship at the speed or rate chosen during check out. 
i.e. USPS Priority Mail selected at check out.  Qualifying Free Shipping or Discounted Shipping Order may be shipped via USPS Parcel Select or another shipping method determined by West Haven and Company.
Your tracking e-mail will reflect the rate at which your order has shipped complete with tracking details.


While West Haven and Company strives to maintain it’s 7-15 day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)

Domestic Shipments:

  1. West Haven and Company will ship to any physical address in the US. West Haven and Company will not ship to P.O. Boxes and will not ship outside of the US at this time. Packages may requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.
  2. Every product shipped from West Haven and Company is insured up to the full purchase price when the total order exceeds $75. It is West Haven and Company's responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from West Haven and Company to the customer and not for subsequent shipments for returns or repair.
  3. West Haven and Company's  preferred carrier is UPS and all shipping will be competed through them unless otherwise specified. West Haven and Company's shipping prices may vary with those of their carrier. West Haven and Company guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from www.westhavenancompany.com
  4. All build and ship times are counted in business days only and correspond with those of USPS; our preferred carrier. West Haven and Company honors all holidays honored by our preferred carrier and follows a M-F work week.
  5. For information on returns and warranty information please visit out Returns Policy page

International Shipments: 
  1. West Haven and Company will ship to any physical address in the US. West Haven and Company will not ship to P.O. Boxes and will not ship outside of the US at this time. Packages may requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.
  2. Every product shipped from West Haven and Company is insured up to the full purchase price when the total order exceeds $75. It is West Haven and Company's responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from West Haven and Company to the customer and not for subsequent shipments for returns or repair.
  3. West Haven and Company's  preferred carrier is USPS and all shipping will be competed through them unless otherwise specified. West Haven and Company's shipping prices may vary with those of their carrier. West Haven and Company guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from www.westhavenancompany.com
  4. All build and ship times are counted in business days only and correspond with those of USPS; our preferred carrier. West Haven and Company honors all holidays honored by our preferred carrier and follows a M-F work week.
  5. Your shipping charge is only an estimate. Should the charge to ship your order be greater than the estimated charge, you will be responsible for completing the transaction with the remaining amount due. 
  6. West Haven and Company does not pay duties or tariffs, these are the responsibility of the receiver. 
  7. For information on returns and warranty information please visit out Returns Policy page